This Service Agreement is by and between Relief SEO and you, and your heirs, assigns, agents and contractors (collectively, “You”) and is made effective as of the date of execution. This Agreement sets forth the terms and conditions of Your use of Relief SEO´s search engine optimisation (“SEO”) service or digital marketing services represent the entire Agreement between You and Relief SEO concerning the subject matter hereof. By using Relief SEO´s service, You acknowledge and agree that You have read, understood, acknowledged and agreed to be bound by all the terms and conditions of this Agreement, along with any new, different or additional terms, conditions or policies, including, but not limited to, the Universal Terms of Service that Relief SEO may re-establish from time to time.
1. SEO Services
Relief SEO currently provides SEO services to its customers on a monthly subscription model based on the level of support and on-going optimisation that is required. Relief SEO shall provide You its SEO service that is aimed, but not guaranteed, to optimise pre-defined keywords and phrases, however, You agree to abide by the terms and conditions set forth herein and in each of Relief SEO`s policies and procedures, as may be amended by Relief SEO from time to time.
1.1. SEO services are not guaranteed, but will be performed to the best of Relief SEO ’s knowledge and ability;
You will be satisfied once you have chosen to engage Relief SEO to implement our SEO services by examining Relief SEO’s experience and previous work that Relief SEO has the requisite knowledge and ability to implement SEO services for You.
Your website’s ranking with a particular Search Term will rely on both the relevancy of that term on your pages, the popularity of that term on other websites and the relevance of the back-links to your website to the search term.
Although Google’s results are displayed on other search engines, the work that is carried out by Relief SEO is aimed at increasing visibility and boosting ranking on Google,Yahoo, and Bing. It is not possible to give a 100% guarantee for any specific result on any search engine, nor can Relief SEO quantify the level of increased traffic or sales, as a result of the SEO campaign.
No guarantees will be given as to Your website’s ranking as the search engines change their ranking algorithms on a regular basis and new sites and competitor sites may be being optimised and submitted continually. It is possible for Your website’s rankings to go backwards, if this were to happen, no liability will be on Relief SEO and no refunds or discounts given.
SEO deliverables are to improve Your website rankings on the keywords selected or close variations of these phrases. In some cases it may not be possible to improve rankings on certain keyword phrases and in this case Relief SEO will select the closest relevant keyword phrases to optimise.
SEO process takes at least 2-3 months to show some significant effect. During this time the client site is analysed and optimised within the timelines and resources specified in agreement. Achieving stable high rankings can take up to 6-12 months.
1.2. SEO reporting will commence 1 month after the start date of the campaign and performed once per month unless otherwise agreed by the client
Results will be based upon listings of Google only unless otherwise agreed
1.3. You agree to give Relief SEO the following access and that should such access not be granted, Relief SEO will not be held responsible for meeting any agreed upon targets;
You grant authority to submit the website pages being promoted to search engines and directories.
Relief SEO will have the ability to optimize the structure and content of clients’ web pages. Such changes generally have a minimal visual impact. Relief SEO will work directly with You in order to maintain the original look and feel of your website.
You must inform webmasters or anyone else who has access to the Website that Relief SEO performs SEO services on the site.
You must allow implementation of all optimization strategies on their website.
You are responsible for ensuring that your website is always active and accessible.
1.4. Any SEO work that Relief SEO undertakes may be detrimentally affected if You have:
Employed the services of another SEO Company or any other related company to work on the website during the same period, or
Employed the services of a search engine submission company during the same period, or
Created any duplicate sites, duplicate content or pages, redirects or doorway pages, or
Requested or exchanged links with link farms or undertaken any spamming techniques which may harm the website’s ranking with Google, or
Attempted to use any other techniques, whether allowed by Google or not, to attempt to increase the SEO ranking of the site, or
Any other additional SEO or SEO related activity.
1.5. Relief SEO will not be held responsible for reaching any agreed upon targets if You have attempted to complete any of the above listed tactics (see 1.1)
Relief SEO requests that You inform Relief SEO in writing if any of the above has been undertaken either currently or prior to the appointing of Relief SEO. If any such work has been undertaken Relief SEO will not be held responsible for any agreed targets or guarantees and in such circumstances and Relief SEO reserves the right to withdraw its obligations to the client.
It is agreed and understood that any activities undertaken by You (or by any third party on Your behalf) which is in relation to or similar to the Works, including without limitation any modification of the Works or the Your website or the use of or inclusion of any third party product or service which might relate to the Works shall interfere with the provision of the Works by Relief SEO and affect the results, outcomes and positions in search engines. All such things should be discussed with Relief SEO prior to implementation and You shall not implement the same without the prior written consent of Relief SEO.
Relief SEO may make void any campaign and render all of the outstanding balance payable if discovered that You have participated in actions considered undesirable (spamming) by the search engines, such as hidden links, links to link-farms, FFA link pages, redirect or cloaking techniques, submissions the web pages of the site to the search engines, search directories or other websites without the consent of Relief SEO , used automated website submission software or automated reciprocal link programs.
1.6. Relief SEO may provide hosting advice and will not be held liable for not achieving agreed upon goals in the event that such advice is not taken
The Client agrees that their website is not hosted on free webspace using domain forwarding (either framed or otherwise).
In cases where there is either concern that the current hosting IP address may be part of a ‘bad neighbourhood’ or for reasons of optimisation, Relief SEO may request the client to change hosting provider.
1.7. Relief SEO cannot be held responsible for problems or additional costs arising due to any errors made by third parties, or failure to maintain a current copy of your own website.
2. Search Engine Marketing and Social Media Marketing Services
Relief SEO offers a variety of services to improve a website’s online visibility, lead generation and online branding. By engaging with us, you agree to the Terms of Service set forth below.
Relief SEO provides SEM, SEO, PPC, SMM and associated digital marketing services on a local, national and international basis. As such, we submit information on your behalf to search providers for whom you must agree to their terms and conditions.
These providers may include, but are not limited to: Google, Yahoo, MSN/Bing, ASK, AOL, Marchex, InfoUSA, 411 Directory Assistance, Yellowpages.com, Superpages.com, Yellowbook.com, Yelp, Acxiom, Localeze, TrueLocal, local.com, CitySearch, MagicYellow, Dex, YP.com, iBegin, YellowBot, Insider Pages, MojoPages, Kudzu, Merchant Circle, OnStar, Craigslist, Kijiji, local online newspapers, Facebook, YouTube and other sites.
The terms and conditions of these providers all apply. Relief SEO will not share your information with other businesses or third parties other than in the course of securing online advertising and marketing services on your behalf.
3. Intellectual Property
Except as expressly stated elsewhere in this Agreement, this Agreement does not grant You any rights in the intellectual property of Releif SEO’s services and all rights are reserved by Relief SEO. You acknowledge and agree that the SEO services and procedure, the names and logos of Relief SEO and all related product and service names, are the sole and exclusive property of Relief SEO and its affiliates.
4. Fees and Payment
4.1. Fees will be billed in advance on a Monthly cycle in your selected currency for Services. The Fees are based on the volume package you select and any excess fees from the previous billing cycle. You are responsible for reviewing the Fee Schedule from time to time and remaining aware of the Fees charged by Relief SEO. The Fee Schedule, for both standard subscriptions and excess fees, is subject to change at any time at Relief SEO’s discretion. Relief SEO will notify you in writing prior to the effectiveness of any change to the fee schedule. In many cases, existing subscribers will be able to retain current pricing but still subject to the circumstances and changes such as a sudden change of the on-going campaign requested by client.
4.2. Where Search Engines require subscriptions in order to be registered these costs are the responsibility of the client unless otherwise stated in writing in the agreement or as published as part of the campaign that has been purchased. Where registration fees are required Relief SEO will register the clients URL with the directories used by the major search engines. The client will be responsible for these fees unless stated in writing in the agreement or as published as part of the campaign that has been purchased.
4.3 All invoices must be paid in full within 7 days of billing. Otherwise all the on-going campaigns are paused, yet still active on the account. At 30 days past due, this contract is automatically terminated and the account is to be handed over to collection. Relief SEO may take any lawful steps to require payment of the amounts due and the total minimum amount due under this agreement.
5. Responsibilities and Restrictions
5.1. This is an Agreement for Services, and you are not granted a license to any software by this Agreement. You will not, directly or indirectly: reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code, object code, or underlying structure, ideas, or algorithms of, or found at or through the Services or any software, documentation, or data related to the Services (“Software”); remove any proprietary notices or labels from the Services or any Software, modify, translate, or create derivative works based on the Services or any Software; or copy, distribute, pledge, assign, or otherwise transfer or encumber rights to the Services or any Software.
Unless you are expressly authorised by Relief SEO, you may not display, copy, reproduce, or distribute the Software, any component thereof, any documentation provided in connection with the Services or the Software. Violation of these restrictions may result in the termination of this Agreement.
5.2. You acknowledge and agree that the Services and the Relief SEO company names and logos and all related product and service names, design marks and slogans, are the property of Relief SEO or its affiliates or suppliers (collectively, the “Marks”). You are not authorised to use any of the Marks in any advertising, publicity or any other commercial manner without the prior written consent of Relief SEO. Your use of the Services confers no title or ownership in the Services, the Software or the Marks and is not a sale of any rights in the Services, the Software or the Marks.
5.3. The Services may only be used for lawful purposes. Transmission or solicitation of any material that violates federal, state or other laws that may apply in this jurisdiction or your local area is prohibited.
5.4. In using the varied features of the Services, you may provide information (such as name, address, contact information, and other registration information) to Relief SEO. Relief SEO may use this information and any technical information about your use of the Services to tailor its presentations to you, facilitate your movement through the Service, or communicate separately with you. Relief SEO will not provide information to companies you have not authorised for that purpose unless required by law or if you are terminated from Relief SEO due to unsolicited commercial email being sent from your account.
5.5. You agree to complete and return an SEO Setup Form which will include details of your competition, your selection of keywords, for analysis and subsequent final approval and your FTP details within 2 weeks of signing the agreement. In the event that this is not provided Relief SEO reserves the right to start the service based on the information available on the website.
6.1. Unless otherwise specified elsewhere, You may terminate this Agreement at any time by providing a 30 day notice in writing, however no refunds can be made for any fees previously paid and You are responsible to pay the total amount of fees due over the course of having used our services.
Termination will only be effective 30 days after receipt of your cancellation. If the monthly anniversary falls within the 30 day notice period, the next monthly fee will be due in full, as the agreement can only cease at midnight the day before the monthly anniversary. Unless advised in writing this agreement, the Service and the fees will continue indefinitely.
6.2. Relief SEO may terminate this Agreement or the Services, or disable your account, in each case at any time with or without cause, and with or without notice. Relief SEO shall have no liability to you or any third party because of such termination or action.
7. Warranty Disclaimer; Remedies
USE OF THE SERVICES AND ANY RELIANCE BY YOU UPON THE SERVICES, INCLUDING ANY ACTION TAKEN BY YOU BECAUSE OF SUCH USE OR RELIANCE, IS AT YOUR SOLE RISK. OLEY MEDIA GROUPDOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR FREE; NOR DOES IT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SERVICES. THE SERVICES ARE PROVIDED “AS IS” AND OLEY MEDIA GROUP DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
Your exclusive and sole remedy for any failure or non-performance of the Services shall be for Relief SEO to use commercially reasonable efforts to adjust or repair the Services.
8. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY, TORT, CONTRACT, OR OTHERWISE, SHALL OLEY MEDIA GROUP OR ANY OF ITS UNDERLYING SERVICE PROVIDERS, BUSINESS PARTNERS, INFORMATION PROVIDERS, LICENSORS, OFFICERS, DIRECTORS, ACCOUNT PROVIDERS, EMPLOYEES, DISTRIBUTORS OR AGENTS (COLLECTIVELY REFERRED TO FOR PURPOSES OF THIS SECTION AS “Relief SEO”) BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY MONEY DAMAGES, WHETHER DIRECT, INDIRECT, SPECIAL, INCIDENTAL, COVER, RELIANCE OR CONSEQUENTIAL DAMAGES, EVEN IF OLEY MEDIA GROUP SHALL HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY OTHER PARTY. IN THE EVENT THAT NOTWITHSTANDING THE FOREGOING, Relief SEO IS FOUND LIABLE TO YOU FOR DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE), THE LIABILITY OF Relief SEO TO YOU WILL BE LIMITED TO THE AMOUNT YOU PAID FOR THE SERVICES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION AND EXCLUSION MAY NOT APPLY TO YOU.
9.1. Relief SEO and you agree that the Agreement is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications, and other understandings relating to the subject matter of the Agreement, and that all waivers and modifications must be in writing signed by both parties, except as otherwise provided herein. No delay or omission by either party in exercising any right or remedy under this Agreement or existing at law or equity shall be considered a waiver of such right or remedy.
9.2. If any provision of the Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable.
9.3. No partnership, agency, joint venture, or employment is created as a result of the Agreement, and you do not have any authority of any kind to bind Relief SEO in any respect whatsoever.
9.4. In any action or proceeding to enforce rights under the Agreement, the prevailing party will be entitled to recover its costs and solicitors fees.
9.5. It is the intention of the parties to this Agreement that this Agreement and the performance under this Agreement, and all suits and special proceedings under this Agreement, be construed in accordance with and governed, to the exclusion of the law of any other forum, by the laws of India, without regard to the jurisdiction in which any action or special proceeding may be instituted.
9.6. You accept that if you do not provide Relief SEO with the FTP or CMS login details of your website the performance of the service will be adversely affected as this forms an integral part of the success of the service.